Agenda

8:00 AM

Career Advisory Speed Session ,Media & Photo Session

9:30 AM

Opening Remarks and Prayers

9:40 AM

Welcome Address

9:50 AM

Opening Keynote Address

10:25 AM

Exclusive Fireside Chat

11:05 AM

A message from Nigeria Customer Service Index

11:10 PM

Panel Session 1 : Trends and Technologies Shaping Customer Service

11:55 PM

Lunch Break and Networking

12:45 PM

Materclass Session : Maximizing Career Opportunities in Customer Service

1:35 PM

Spotlight on Sponsor

1:40 PM

Demo : Fueling Customer Understanding with Data

2:15PM

Panel Session 2 : AI and Automation in Customer Service

3:05PM

Spotlight on Partner

3:25PM

Vote of Thanks